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Beyond texting during a call, your agents can hold full back-and-forth text conversations and send messages outside of a call, all from the same number they call from. There are two parts:
  • Incoming texts: when someone texts your number, your agent can reply automatically with AI, or RevRing can forward the message to your own system.
  • Sending texts: send a message from your own automations (for example, following up when a lead does not answer a call) using the Send Message API.

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Replying to incoming texts

Each agent chooses what happens when a text comes in:

Reply automatically with AI

RevRing writes a reply using the agent’s SMS prompt and the recent conversation, then sends it back. Hands-off for you.

Notify your webhook

RevRing forwards each incoming text to a URL you choose, so your own system can decide how to respond.

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The SMS prompt

For automatic replies, the agent follows its SMS prompt, set on the agent’s Messaging tab. This is separate from the prompt it uses on calls, so texting can have its own tone and instructions. RevRing keeps the recent conversation with each contact, so replies stay in context.

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Set up incoming texts

1

Connect a provider and choose it on the agent

Follow Messaging to connect a provider, then open the agent’s Messaging tab and select the connection.
2

Choose what happens on an incoming text

On the Messaging tab, set When a text comes in to either reply automatically or notify your webhook, and write the SMS prompt.
3

Assign the number to the agent

On the agent’s Numbers tab, add the number that will receive texts. Incoming texts are routed to the agent that owns the number.
4

Point your provider's inbound webhook to RevRing

In your provider, set the inbound message webhook for your Messaging Service to:
https://api.revring.ai/webhooks/twilio/inbound
To receive texts on a number, assign it to an agent, the same way you do to receive calls. That keeps calls and texts for one number flowing to the same agent.

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Sending texts from your own automations

Use the Send Message API to send an SMS outside of a call. You can either:
  • Send a raw message by passing body, or
  • Have RevRing compose the message with AI by passing generate: true. It uses the agent’s SMS prompt and the ongoing conversation with that contact, or a history you pass inline with messages if you prefer to manage memory yourself.
This fits reseller and CRM workflows well. For example, when a lead does not answer a call, your automation platform can trigger a follow-up text.
Messages you send through the API join the same conversation as incoming texts for that contact. So if you send an opener and the contact replies, an automatic reply already has the context of what you sent.
You bring your own provider account, so messages are sent from your numbers and billed to you by your provider, at your provider’s rates.

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Next steps

Connect Messaging

Connect a provider and enable texting on a call

Send Message API

Send and generate messages programmatically