Quickstart

This guide walks you through connecting a Twilio Elastic SIP trunk, creating your first AI voice agent, and making your first test call.

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Prerequisites

Before you begin, ensure you have:

• A RevRing account with access to the dashboard
• A Twilio account with Elastic SIP Trunking enabled
• At least one phone number provisioned in Twilio

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Step 1: Connect Your SIP Trunk

SIP trunks connect your AI agents to the phone network, enabling both inbound and outbound calling.

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Configure Twilio

1. Log into your Twilio Console
2. Navigate to Elastic SIP Trunking → Credential Lists and create a new Credential List with a username and password
3. Go to Elastic SIP Trunking → Trunks and create or select an existing trunk
4. In Origination, add an Origination SIP URI: sip:sip.revring.ai
5. In Termination, note your Termination SIP URI (e.g., yourtrunk.pstn.twilio.com)
6. In Termination → Authentication → Credential Lists, select your Credential List
7. Assign your phone numbers to the trunk in the Numbers tab

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Add the Trunk to RevRing

1. Navigate to SIP Trunks in your RevRing dashboard
2. Click Add SIP Trunk
3. Fill in the form:
   • Name: Twilio Elastic (or any descriptive name)
   • Proxy: Your Twilio Termination SIP URI from step 5 above (e.g., yourtrunk.pstn.twilio.com)
   • Username: Enter the username from your Twilio Credential List
   • Password: Enter the password from your Twilio Credential List
   • Phone Numbers: Enter your phone numbers in E.164 format, separated by commas (e.g., +12025551234, +14155552671)
4. Click Add Trunk

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Step 2: Create Your First Agent

Agents are AI-powered voice assistants that handle phone conversations based on the instructions you provide.

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Create the Agent

1. Navigate to Agents
2. Click New Agent
3. Configure the basic settings:
   • Name: Sales Assistant (or any descriptive name)
   • SIP Trunk: Select the trunk you just created
4. Click Create

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Configure Agent Behavior

After creation, you’ll be taken to the agent detail page with several tabs. Configure the Overview tab:

1. Status: Set to Active to enable the agent
2. First Message: Enter an opening greeting (optional)
   Copy

   Hello! Thanks for calling. How can I help you today?
   

3. Prompt: Define how the agent should behave during calls
   Copy

   You are a helpful sales assistant for Acme Corp. Your role is to:
   - Greet callers warmly
   - Answer questions about our products and services
   - Collect contact information if they want a callback
   - Transfer to a human rep if needed
   
   Be professional, friendly, and concise. Keep responses under 30 seconds.
   

4. Click Save

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Configure Voice Settings

Switch to the Voice tab to customize how your agent sounds:

1. Voice: Select a voice that matches your brand (click play to preview)
2. Click Save Voice

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Step 3: Test Your Agent

The Test tab provides an easy way to send outbound test calls to your agent.

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Send a Test Call

1. Navigate to the Test Agent tab
2. In the Test Configuration card:
   • Agent: Already selected (your current agent)
   • From Number: Select one of your trunk’s phone numbers
   • To Number: Enter your mobile number in E.164 format (e.g., +14155552671)
3. Click Send Test Call

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Review the Transcript

As the call progresses, the Live Transcript card will update every 3 seconds showing the conversation in real-time. After the call ends:

• Review the full transcript
• Check for any errors or unexpected behavior
• Click View full call details to see recording, summary, and call metrics

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Iterate and Improve

Based on your test call:

1. Return to the Overview tab
2. Refine your Prompt to improve agent responses
3. Adjust First Message if needed
4. Send another test call to validate changes

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Next Steps

Now that you have a working agent, explore more advanced features:

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Common Issues