{
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"fromNumber": "<string>",
"toNumber": "<string>",
"organizationId": "<string>",
"agentId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"continuedFromCallId": "<string>",
"recordingUrl": "<string>",
"recordingOffsetSeconds": 123,
"hangupCause": "<string>",
"errorMessage": "<string>",
"transcript": [
{}
],
"summary": "<string>",
"extraction": {
"callback_requested": true,
"preferred_day": "Tuesday",
"budget": 450000
},
"evaluation": {
"appointment_confirmed": {
"result": "pass",
"rationale": "The caller agreed to Tuesday at 10am and the agent confirmed it."
},
"callback_requested": {
"result": "unknown",
"rationale": "A callback was never discussed."
}
},
"agentRevision": 123,
"environment": "<string>",
"metrics": {},
"initiatedAt": "2023-11-07T05:31:56Z",
"startedAt": "2023-11-07T05:31:56Z",
"endedAt": "2023-11-07T05:31:56Z",
"durationSeconds": 123,
"llmModel": "<string>",
"agentName": "<string>",
"sipTrunkId": "<string>",
"agentCallerIdName": "<string>",
"variables": {},
"createdAt": "2023-11-07T05:31:56Z",
"updatedAt": "2023-11-07T05:31:56Z"
}Post-Call Webhook
Called after a call ends with complete call details including transcript, recording, and summary.
{
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"fromNumber": "<string>",
"toNumber": "<string>",
"organizationId": "<string>",
"agentId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"continuedFromCallId": "<string>",
"recordingUrl": "<string>",
"recordingOffsetSeconds": 123,
"hangupCause": "<string>",
"errorMessage": "<string>",
"transcript": [
{}
],
"summary": "<string>",
"extraction": {
"callback_requested": true,
"preferred_day": "Tuesday",
"budget": 450000
},
"evaluation": {
"appointment_confirmed": {
"result": "pass",
"rationale": "The caller agreed to Tuesday at 10am and the agent confirmed it."
},
"callback_requested": {
"result": "unknown",
"rationale": "A callback was never discussed."
}
},
"agentRevision": 123,
"environment": "<string>",
"metrics": {},
"initiatedAt": "2023-11-07T05:31:56Z",
"startedAt": "2023-11-07T05:31:56Z",
"endedAt": "2023-11-07T05:31:56Z",
"durationSeconds": 123,
"llmModel": "<string>",
"agentName": "<string>",
"sipTrunkId": "<string>",
"agentCallerIdName": "<string>",
"variables": {},
"createdAt": "2023-11-07T05:31:56Z",
"updatedAt": "2023-11-07T05:31:56Z"
}Authorizations
API key for authentication. Generate API keys from the RevRing dashboard. A key is either full access or read-only; a read-only key is refused with 403 read_only_key on any request that creates, changes or deletes.
Body
Call ID
INBOUND, OUTBOUND COMPLETED, TRANSFERRED, FAILED, CANCELED Caller's number (E.164). For web widget calls, the visitor's anonymous ID in the form visitor:.
Called number (E.164). For web widget calls, the agent ID.
Organization ID
Agent ID that handled the call
How the call originated. web_widget for calls started from the Web Widget call button; null for phone calls.
web_widget, null When a dropped web widget call was silently re-dialed, the id of the call this one continues; null otherwise.
URL to call recording
Seconds between the transcript clock's zero and the recording's first audio; aligns transcript timestamps with playback
Reason call ended. Common values: USER_ENDED, END_CALL_TOOL, SILENCE_TIMEOUT, MAX_DURATION, VOICEMAIL_DETECTED
Error message if call failed
Conversation transcript
AI-generated call summary
Structured fields extracted after the call, keyed by the field names in the agent's postCallExtraction config. A field that was not stated on the call is null. null when the agent has no extraction configured or the call had no caller speech
Show child attributes
Show child attributes
{
"callback_requested": true,
"preferred_day": "Tuesday",
"budget": 450000
}
Per-criterion verdicts after the call, keyed by the criterion names in the agent's postCallEvaluation config. unknown means the transcript did not settle it. null when the agent has no evaluation configured or the call had no caller speech
Show child attributes
Show child attributes
{
"appointment_confirmed": {
"result": "pass",
"rationale": "The caller agreed to Tuesday at 10am and the agent confirmed it."
},
"callback_requested": {
"result": "unknown",
"rationale": "A callback was never discussed."
}
}
Agent version the call ran on; null for auto publish mode
Agent environment the call ran in; null means production
Call quality metrics
Call duration in seconds
Language model tier the call ran on (revring-standard, revring-max, or revring-ultra); null for older calls
Agent name
SIP trunk ID used for the call
Caller ID name configured on the agent
Merged template variables used during the call (includes pre-call webhook variables, API variables, and system variables)
When the call record was created
When the call record was last updated
Response
Webhook received successfully